A common reason for this error is that your email address may already exist in our system — for example, if you've counseled with us before, been listed as a contact for someone else's counseling, or used that email for a different type of counseling (like switching between individual, marriage, or a child's counseling). In these cases, the email is already tied to an existing record, so it can't be used to set up a new account.

If this sounds like it could be the case for you, please give the office a call at 847-398-7193, and our team can help sort out the issue and get you scheduled.